These guidelines explain how instructor payments are handled, including cancellations, reschedules, instructor no-shows, and learner no-shows.
1. Instructor Cancels a Lesson
- The learner receives a full refund.
- The instructor does not receive payment for the cancelled lesson.
- Repeated cancellations may affect the instructor's account standing and performance.
2. Instructor Reschedules a Lesson
Instructors can propose a new lesson date and time. The learner can either accept or reject the request.
If the Learner Accepts
- The booking is updated to the new lesson time.
- No penalties apply.
If the Learner Rejects
- The booking automatically returns to the original lesson time.
- The instructor must decide whether they can attend the original booking.
If the instructor cannot attend the original lesson:
- The instructor must cancel the booking before the 24-hour cancellation lock period.
- If the booking is not cancelled before the lock period begins, it becomes locked.
- The instructor will be treated as an Instructor No-Show.
- The learner receives a full refund.
- The instructor receives no payment.
- A no-show will be recorded on the instructor's profile.
This policy ensures fairness and prevents instructors from avoiding responsibility after a learner rejects a reschedule request.
3. Instructor No-Show
If an instructor does not attend the scheduled lesson:
- The learner receives a full refund.
- The instructor receives no payment.
- A no-show is recorded on the instructor's profile.
- Repeated no-shows may result in an account review or suspension.
4. Learner No-Show
An instructor is eligible to receive full payment for a learner no-show only if all required steps are completed.
Instructor Requirements
- Arrive at the booked lesson location.
- Wait for at least 30 minutes.
- Attempt to contact the learner multiple times by phone and text message.
- Take a photo of your vehicle at the booked location.
- Collect screenshots of your call logs and message history.
- Mark the booking as No-Show from the Booking Status Calendar.
- Upload all required supporting evidence.
How to Mark a Learner No-Show
- Open the Booking Status Calendar.
- Locate the scheduled booking.
- Select the missed appointment.
- Click Mark as No-Show.
- Follow the prompts and upload the required evidence.
- Once submitted, the booking status will turn red to indicate the no-show has been recorded.
Need Help?
If you have any questions about instructor payments, cancellations, reschedules, or no-show policies, please contact the AnyLicence Support Team . We're happy to assist you.